DESKHERO INC
PO BOX 99900 HF 869 475
RPO LAKEWOOD
WINNIPEG MB
R2J 4L1
support@deskhero.ca
Group Buy Specific Policies
Shipping/Returns
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What is your Group Buy/Pre-Order Return/Cancellation Policy?
- As a rule, we don’t generally accept returns/cancellations due to the nature of these products. If you have a problem with your order, please email us at support@deskhero.ca and we will do the best to help out. If there are extenuating circumstances, return authorization/cancellation may be granted on a case-by-case basis.
- I used PayPal during the group buy - Can I get a refund on my item?
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PayPal return window is unfortunately 180 days - if your group buy item has not shipped but is past the 180 days since the order then we can offer store credit in the full amount. https://www.paypal.com/ca/smarthelp/article/how-do-i-request-a-refund-faq406
- Can I cancel my Group Buy/Pre-Order order?
- Business days are Monday-Friday, so if you send a ticket Friday evening to Sunday, it may take awhile for us to respond. For order cancellations or edits, we cannot guarantee we will be able to amend the order prior to it being fulfilled, but we try our best to accommodate all requests.
- Cancellations during an open group buy/pre-order will incur a 5% fee due to Payment Gateways such as PayPal/Visa/Mastercard no longer returning transaction fees.
- All refunds will be made to the original payment method with the exception of Paypal if the refund window has closed/over 180 days. See https://www.paypal.com/ca/smarthelp/article/how-do-i-request-a-refund-faq406
- Can I cancel my in-stock/ready-ship order?
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Fastest way to cancel your order is to have a Deskhero profile. Create a profile using the same email address as your order.
- Once created and the order has not yet been fulfilled, cancellations can be done online on deskhero.ca. Go into your order and hit the Cancellation button at the top right hand of the order screen.
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If you do not have a Deskhero profile - a cancellation may not be possible. Please notify us ASAP at support@deskhero.ca. We strive to fulfill orders as quickly as possible, and often our fulfillment operations will have fulfilled your in-stock order before support has a chance to respond to any cancellations or inquiries. While we're working on creating a better experience, currently order cancellations for in-stock items cannot be guaranteed before your order ships.
- In-stock cancellations or return of items that are not are not eligible for an defective/damaged RMA are subject to a 5% processing fee. All shipping costs are non-refundable. Customers are responsible for any Return shipping costs. NO cancellations notified via email can be processed on weekends.
- Note: All In-stock Deskmats, Switches, and Unvaulted sets, Flash Sale or BOGO Sale items are Final Sale and cannot be returned or exchanged.
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Can you offer cheaper shipping?
- No, the shipping prices that are shown are directly pulled from CanadaPost, USPS, DHL, and UPS, and are the actual price. These are the cheapest prices we are able to get.
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What is your processing time?
- Usually able to ship out within 2-3 business days for in-stock/ready ship items. (See below for Group Buy estimated times)
- Deskhero observes Canadian holidays. Order processing, shipping, and customer support will be delayed during those times.
- Please note payments made via Paypal echeck take more time to process and any in-stock/ready ship items will not be reserved while payment is pending. Stock may be sold out prior to payment being cleared and your order may be cancelled.
- Will you mark down the value of my order for customs?
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- No. We will be as compliant to laws & regulations as much as possible.
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Where are you located?
- I am located in Winnipeg, MB in Canada
Our mailing address is:
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DESKHERO INC
PO BOX 99900 HF 869 475
RPO LAKEWOOD
WINNIPEG MB
R2J 4L1
support@deskhero.ca
- How can I change the shipping address for my order?
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Login to your Deskhero.ca account here: https://www.deskhero.ca/account and click on the View addresses link
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Update your profile with the new address and save
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Email us at support@deskhero.ca with your order number(s) and new address. We will need to switch the address on our side.
If you do not have a Deskhero profile, you will still need to notify us via email of your new shipping address. Please include the following in the Subject Line: "Address Change Needed".
Updating your Deskhero profile will only affect new orders (not previous orders made). Notifications of address changes must be made at least 5 business days prior to fulfillment/order shipments.
If a new address is needed for a recent order (less than 90 days), it may be best to cancel your order through your account if a new address is required as it may take longer for us to process your request.
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Please note that depending on where you are changing the address to, there may be additional shipping charges.
Deskhero is not liable for address changes that we are not notified of via email or notified of after fulfillment has occurred. As Customer Support is only available M-F and not on Canadian Holidays, we cannot guarantee that your address change request will be processed before it reaches the fulfillment queue so please provide ample time to allow for changes to be made.
Customers will be responsible for any charges for re-routing and/or re-shipping of orders due to:
1) New addresses we were not informed of prior to fulfillment
2) Any unclaimed packages where receiver did not collect package
3) Incomplete/Incorrect shipping addresses (eg. missing unit/suite/apt. numbers).
Shipping cost for the initial shipment are non-refundable.
Unclaimed/Moved/Unknown packages that are returned to us are subject to a 5% processing fee to reship and are non-refundable
Once shipping confirmation is provided, it is up to the customer to track the package and follow any updates on delivery. It is the customer's responsibility to pick up any packages left at a pick up location if a delivery attempt failed due to customer unavailability. Be sure to let us know if you haven't received your package after 12 business days after the expected delivery date. Any carrier claims must be submitted within 90 days (domestic) for investigation for eligible refunds who have purchased Shipping Insurance.
- The Keycap set I received has defects. What can I do? (Excluded Unvaulted sets)
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Deskhero will save 5% of each kit in the set starting with GMK Shoko R2. Any Group Buy set shipped out prior GMK Shoko R2 or is considered and Unvaulted set is excluded. If a specific issue has occurred over that number (this number may change) - we will work with the manufacturer to determine if it is a manufacturer defect and begin the process to obtain fix kits if possible.
If it is less than 5%, Deskhero will consider the issue rare/one off and will work with the customer to use the saved kits to replace the affected key(s) or issue a partial refund or start an RMA if desired. While saved kit supplies last.
If a potential issue arises through our support channels - we will create a Google Form for verified customers to collect this data.
If issues are over 5%, replacement keys will be dependent on the claim submissions filed with the manufacturer.
- Keycap defects must be reported within 30 days of receiving your order to be eligible for a claim submission.
- Here are examples of issues that may warrant a replacement:
1. Extremely bent space bars*
2. Extremely scuffed/damaged caps**
3. Missing caps
4. Duplicate caps
5. Broken stems (normally an issue with the actual size of switch stem - not keycap stem)
6. Illegible legends
7. Off center legends
*The slight bending of a spacebar derives from the production process and to some degree inherent to all space bars. There can be shrinkage of plastic material and the colour used. In general, the spacebars should have enough play on the keyboard to be functional.
**Minor specks/imperfections that are not detectable from regular viewing distance or within the visible area of a fully assembled keyboard (approx. >1.5 ft away) or on the north/back side of a key) may not constitute as a defect.
Every submission will be examined by Deskhero and potentially the manufacturer on a case by case basis.
Further, more detailed instructions will be outlined if/when the Google form is created to collect the data.
Miscellaneous
- Can you edit or change my order?
- Editing may be possible on a case by case basis. Although there is a maximum 60 day window where order edits are available.
- I sent you an email and haven't heard back in a couple days.
- I sent you a Reddit/Discord/Instagram message, but I haven't heard back? Whats going on?
- While I try to respond to every reddit/discord/facebook message, I am not always able to reply. Always use email to get in touch with me.
- Can I get a refund for my Group Buy purchase? I changed my mind.
- The nature of the GB process means that funds for refunds are not available after submission of the group payment to the manufacturer. Refunds may not be available after submission of your Group Buy order. Refunds will not be available after bulk order submission to the vendor. Refunds may be made available on a case-by-case basis at our discretion.
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General Return & Cancellation Policy
Our policy for all products lasts 30 days. If the appropriate number of days have gone by since your in-stock purchase, unfortunately we can’t offer you a refund or exchange.
Some Group-Buy/Pre-order purchases may be returned on a case-by case basis within 30 days of receiving your order but we don’t generally accept returns/cancellations due to the nature of these products. Cancellations during an open group buy/pre-order will incur a 5% fee due to Payment Gateways such as PayPal/Visa/Mastercard no longer returning transaction fees.
Note: All In-stock Deskmats, Switches, and Unvaulted sets are Final Sale and cannot be returned or exchanged. All Flash Sale and BOGO Sale items are also Final Sale and cannot be returned or exchanged.
No cancellations will be accepted if an order has already been fulfilled.
To be eligible for a return, your item must be in the same condition that you received it (unopened and unused) is brand new and sealed (keyboard kits or barebone keyboards cannot be built). Items wrapped in protective plastic wrap cannot have had this removed, or we cannot accept a return and it must be within 30 days of receiving your order. Products must be returned in the manufacturer's original carton and must include all components and other items originally packaged with the product (i.e. cables, manuals, etc.). Any returns showing signs of damage/modifications/tampering will not be accepted.
To complete your return, we must be able to locate your purchase in our systems. We can offer a refund*/gift card/exchange upon receipt of the returned product at our warehouse (pending product inspection for no defects/damages/tampering/modification). *PayPal has a refund window of 180 days from when the order was placed. If the PayPal refund window is closed, a Deskhero gift card will be issued in the same value. All shipping costs are non-refundable. Returns are subject to a 5% processing fee.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 60 days after delivery.
Refunds/Returns (if applicable)
Returns are subject to a 5% processing fee. Once your return is received and inspected for no defects/damages/tampering/modification), we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original* method of payment, within a certain amount of days. *PayPal has a refund window of 180 days from when the order was placed. If the PayPal refund window is closed, a Deskhero gift card will be issued in the same value.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Usually 3-7 business days for credit card companies to complete the transaction.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@deskhero.ca
Sale items/Open Box items (if applicable)
Only regular priced items may be refunded, unfortunately sale items/open box items cannot be refunded and are Final Sale.
Exchanges (if applicable)
We only replace items if they are functionally defective or damaged pending inventory is available. If you need to exchange it for the same item, send us an email at support@deskhero.ca and send your item back to us at the address below.
Shipping
To return your product, you should mail your product to:
DESKHERO INC
PO BOX 99900 HF 869 475
RPO LAKEWOOD
WINNIPEG MB
R2J 4L1
support@deskhero.ca
Please be sure to wrap your items securely and place in a shipping box (do not ship in just the product packaging or it will not be accepted).
You will be responsible for paying for your own shipping costs for returning your item (unless product is damaged/functionally defective within North America - some exclusions apply).
We can offer a refund (excluding shipping costs) upon receipt at our warehouse (pending product inspection for no defects/damages/tampering/modification).
Shipping costs including Shipping Insurance are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (if applicable).
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
TERMS OF SERVICE
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OVERVIEW
This website is operated by DESKHERO. Throughout the site, the terms “we”, “us” and “our” refer to DESKHERO. DESKHERO offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 0 - Conditions of Use
By placing an order you affirm that you will abide by this disclaimer. By loading this website you agree to indemnify DESKHERO from all harm done by any DESKHERO sold product.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall DESKHERO, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless DESKHERO and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Winnipeg, MB Canada
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at support@deskhero.ca
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PRIVACY STATEMENT
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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at support@deskhero.ca or mailing us at:
DESKHERO INC
PO BOX 99900 HF 869 475
RPO LAKEWOOD
WINNIPEG MB
R2J 4L1
support@deskhero.ca
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at support@deskhero.ca or by mail at
DESKHERO INC
[Re: Privacy Compliance Officer]
PO BOX 99900 HF 869 475
RPO LAKEWOOD
WINNIPEG MB
R2J 4L1
support@deskhero.ca
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